FAQs 

Popular Questions

Can i specify a delivery date ?

Since Bluedart & Amazon Shipping is a third party, we’re unable to 100% guarantee that your order will be delivered on a specific date—occasionally a weather or operational delay could impact your delivery by a day or so. We recommend keeping a close eye on your order’s tracking numbers. That said, you can rest assured we’ll do everything in our power to target your delivery date.

As soon as your order ships out, we’ll send over a shipping confirmation via whatsapp & email  with tracking number(s) you can use to follow the progress of your package.

How do i find a Foams India store near me?

We have our exclusive stores at Chennai,Bangalore & Jaipur. To find the store closest to you, visit our store finder here.

We’re working to bring Foams India stores to more locations soon. Be sure to sign up for our newsletter to learn when we visit next!

How do i track my order?

Once you’ve placed your order, our products typically ship from their respective facilities within 1-2 business days for pillows, 2- 4 business days for other latex products. Once a product has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.

Please keep in mind that delivery may take longer during/after holidays or severe weather conditions. We recommend keeping a close eye on your order’s tracking numbers. That said, we’ll do everything in our power to get your order to you as soon as possible!

If you’re having trouble with your tracking information, please don’t hesitate to reach out to our Customer Experience team by calling +91 860 850 7373

Where are Foams India products manufactured?

Our products are manufactured in our own factory in Chennai, Tamil Nadu,India

Does the mattress smell?

Like all new products,the Foams India mattress has a slight new smell at the beginning. This slight smell is because our products have been closely packed and shipped for a few days. and this slight smell will wear off after a few hours of usage.

Do you make custom made products?

Yes, we do make custom made products.

What is the Foams India Mattress made of? What is the material?

Our mattress is made up of 100 % Natural Latex Foam®. Natural Latex is extracted from Hevea brasiliensis

Do you accept returns?

We accepts returns only if there is any manufacturing defects.

Orders & Shipping

What payment methods do you accept?

We accept the following payment options:

• Credit card including Visa, Mastercard,Rupay and American Express

• Debit/bank card

• Internet banking

• UPI

Additionally, we also offer financing options with our partner, Razorpay. Read more about this payment option

Can i use financing?

We’re excited to offer eligible Indian customers financing from 0% EMI on select plans through our partnership with Razorpay. This payment option is available on orders with a mattress product. The application process takes place at checkout, and the first payment will be due at the time of purchase.

Do i pay for shipping?

All our products provide free delivery across India.

I don't see any updates on my tracking information.What's going on ?

No worries! We’re here to help.

If your tracking information shows that Records Not Found , it likely means that your package just missed the initial scan as it was loaded onto their truck. Not to worry though—you can rest assured that this is fairly normal for Bluedart shipments.

Because packages shipped by Bluedart have to be manually sorted and accounted for along their journey, sometimes tracking information may take a few days to “catch up” to a package’s actual location. More often than not, it’s confirmedly en route and will update within 1 – 2 business days of your originally anticipated arrival date.

For more information, please don’t hesitate to reach out to our Customer Experience team at +91 860 850 7373

What payment methods do you accept?

We accept the following payment options:

• Credit card including Visa, Mastercard,Rupay and American Express

• Debit/bank card

• Internet banking

• UPI

Additionally, we also offer financing options with our partner, Razorpay. Read more about this payment option

Can i use financing?

We’re excited to offer eligible Indian customers financing from 0% EMI on select plans through our partnership with Razorpay. This payment option is available on orders with a mattress product. The application process takes place at checkout, and the first payment will be due at the time of purchase.

Do i pay for shipping?

All our products provide free delivery across India.

I don't see any updates on my tracking information.What's going on ?

No worries! We’re here to help.

If your tracking information shows that Records Not Found , it likely means that your package just missed the initial scan as it was loaded onto their truck. Not to worry though—you can rest assured that this is fairly normal for Bluedart shipments.

Because packages shipped by Bluedart have to be manually sorted and accounted for along their journey, sometimes tracking information may take a few days to “catch up” to a package’s actual location. More often than not, it’s confirmedly en route and will update within 1 – 2 business days of your originally anticipated arrival date.

For more information, please don’t hesitate to reach out to our Customer Experience team at +91 860 850 7373

All About Latex

Does the mattress smell?

Like all new products,the Foams India mattress has a slight new smell at the beginning. This slight smell is because our products have been closely packed and shipped for a few days. and this slight smell will wear off after a few hours of usage. 

Will Latex mattress cause any allergies?

Our latex mattress is not exposed directly to your skin, so the possibility for a person to get an allergy is very less. 

  Less than 1% of the population in India have Latex allergies. People with latex allergies can also use our mattress, as long as they don’t handle our latex mattress directly. The bed coverings will protect them from their allergy.

What are the benefits of Latex Mattress ?

Latex Mattress are eco-friendly, extremely comfortable, life more than 20 years, naturally cool

How many types of pillows do we sell?

We have three models in pillows, elegant pillows, sapphire pillows and contour pillows.

What is the difference between the pillows?

The elegant pillow is soft and the sapphire pillow has medium firmness.

How many types of mattress do we sell?

We sell three types of mattress, Pearl Mattress, Popular Mattress and Ortho Mattress.

What is the difference between the mattresses?

Pearl Mattress is a pin-core technology mattress it has 15 years warranty and its double side usable mattress, it has a medium firm which gives good support to back pain and it can provide a very good cushioning . 

Popular Mattress is a multi-core technology mattress with a medium firm (One-side mattress) and 10 years warranty. 

Ortho Mattress is a pin-core technology mattress that has 15 years warranty and the comfort level is hard.

Why are Foams India latex mattresses so costly?

Mattress made of 100% natural latex has more life than any other mattress brands and is organic. Many other latex mattress brands claim their mattress to be natural ,but they usually include only 1-2 inches of natural latex on top. but, in reality the bed is made up of more synthetic materials than anything else. That is why our mattress is costlier than any other latex mattress brands.

What are the types of outer cover available for mattresses?

We have 3 types of outer cover for mattresses, bamboo , rayon and handloom fabrics. Bamboo fabric has a soft touch feeling and it is white in color. Handloom fabrics are pure cotton and it is available in four Colors blue, pink, maroon and white.

How is the mattress manufactured?

Our mattresses are manufactured using the latest dunlop technology.i.eThe natural latex is foamed and then poured to a mould,the mould is then moved to the vulcanisation oven. After the vulcanisation process, the latex foam is removed from the mold and placed for washing.  The foam is thoroughly washed to remove any soaps and excess materials from the foam. After washing, the foam is dried at a high temperature to remove all moisture from the final product.

Which mattress do you prefer for back pain problems?

For minor back pain problems, we would suggest buying a pearl mattress and for serious back pain problems, Ortho mattress will be a perfect choice. 

What makes foams india latex mattresses different from any other mattress brands?

Specially engineered for total pressure relief and unwavering support, foams india latex mattresses have been used and tested rigorously for medical and consumer applications for over 25 years

What else do I need to know about mattresses?

We spend almost 30% of our life in bed and life is too short to be sleeping on a worn out mattress that feels uncomfortable and perhaps even causes back pain.    We toss and turn all night searching for just the right position. Foams India mattress will help you to  get a good night’s sleep so you wake up each day feeling energized and refreshed. For a luxurious, restful sleep, you need a high-quality and supportive mattress from a brand you can trust.

What is the warranty for Mattress?

We provide a 15 years warranty for Pearl mattress and Ortho mattress. Popular mattresses have a 10 years warranty.

Does Foams India sell mattress toppers?

Yes, we do sell mattress toppers from thickness ranging from 1” inch to 3” inch.

What is the weight limit for the Foams India Mattress?

Our mattress does not have a weight limit.However, our mattress has been proved that it can hold 100 kg weight for many years without undergoing any deformation or sagging.

What else do I need to know about mattresses?

We spend almost 30% of our life in bed and life is too short to be sleeping on a worn out mattress that feels uncomfortable and perhaps even causes back pain.    We toss and turn all night searching for just the right position. Foams India mattress will help you to  get a good night’s sleep so you wake up each day feeling energized and refreshed. For a luxurious, restful sleep, you need a high-quality and supportive mattress from a brand you can trust.

Does the Cushion come with a cover?

Yes! Our Cushions come with a machine washable, removable fabric cover..

Do You Sell Foams India on any other platforms?

We sell Foams India products on amazon, retail stores and through our authorised dealers.

What Happens to an Foams India Mattress in Extreme Temperatures?

The best mattresses in the world are made with organic, 100% natural latex foam. No other material comes close in terms of comfort, breathability, resiliency, elasticity, motion isolation, durability, support, and even biodegradability. It makes a superior comfort and support layer. (We use it for both.) And the most desirable and scarce latex is GOLS organic certified latex — grown ethically, sustainably, and responsibly — without persistent pesticides and herbicides.